The best way to avoid delays is to follow instructions! Really!
First: we need information!
The easy way: CLICK HERE for a form; print it and fill it out. Bada bing.
Or, your own note: We need:
Name, Address, Phone: For UPS, so they can send it back.
E-mail Address: Optional but useful if you want UPS tracking.
Why you sent the radio: "We talked on the phone, remember?" No, we get LOTS of calls, and your Corvette may be one of a dozen. Conversion? Options? Is the car still 6 volts or 12? Write it all down so there's no question.
Form of payment: We need a check, or credit information, up front. Without it, the radio sits here till we get it.
If you prefer to call us with credit information that's fine. If WE have to call, when we're busy it could take awhile!
Providing this information is key to fast turnaround. Radios with missing information are set aside until we have what we need to continue.
Second: use common sense when packing the radio! Your valuable radio will be kicked, tossed, and bounced around, and then it will fall off the truck. Bet on it! Pack it right and you'll be fine. Really. UPS has detailed instructions for how to pack for shipping. So do the other carriers. Here's the "Short" version:
Box hits the concrete -- SPLAT! The set on the left? Kiss it goodbye; the set on the right is protected and is just fine. Note that the set on the left didn't touch the floor, it smacked the BOX! The key is to keep it away from the cardboard.
Proper packing is easy! Allow at least TWO INCHES between any part of the radio and the box itself, and use enough packing to keep the set from moving around inside. For the average 1960's radio we use a 12x12x12 box, usually angled upwards so as to provide maximum space. Big sets 14x14x14, long sets 20x12x12.
The WORST offender: USPS Medium Flat Rate box. We call it the Flattened Radio Box. Why? Take another look at the drawing on the left; that's the problem. It's simply TOO SMALL!
Double-box? Uh, more cardboard for it to smack? Seriously, we've seen double-and even triple-boxed radios damaged, as the inside box usually looks like that left drawing.
Insurance? Sure, it's a good idea, but not for that set on the left. First thing they want to see is the box. Packed like THAT? Claim denied.
These people ignored the instructions:
The T-Bird on the left needed a tuning shaft made at a machine shop ($50). The other two were total losses.
Our shipping address is:
4411 Bee Ridge Road PMB #618
Sarasota, Florida 34233