The best way to avoid delays is to follow instructions! Really!
First: we need information! CLICK HERE for a form you can print and use. Easy enough; if for whatever reason you want to make your own note, here's what we need:
Name, Address, Phone: Want it back? Amazing how many people forget this!
E-mail Address: Optional but if you include it (and we can read it!), we can give you UPS Tracking when it is returned.
Why you sent the radio: "Do your stuff" doesn't cut it. Conversion? Options? Still 6 volts or 12? Write it down and there's no question.
Form of payment: We need a check, or credit information, up front. The sooner you provide this, the sooner we can start on your radio.
You can put your credit information on the form, or you can call us. Please don't say "call us when you get it." Do you realize how long it takes to call 25-30 such customers, most of which have answering machines?
Providing this information is key to fast turnaround. Radios with missing information are set aside until we have what we need to continue.
Second: use common sense when packing the radio! Your valuable radio will be dropped, kicked, tossed, and bounced around, and will no doubt land on the concrete floor. Bet on it! Follow a few simple instructions and you'll be just fine. UPS has detailed instructions for how to pack for shipping. So do the other carriers. The following is the "Short" version:
Protection from shock. Don't let the radio touch the box!!! Damage occurs when the radio smacks the wall of the box. The drawings above -- drop them on the floor. Say goodbye to the set on the left; it will arrive with a smashed volume control and tuning shaft. Proper packing requires two steps:
Use a sturdy box that's big enough. At least TWO INCHES on EVERY side -- top, bottom, front, back, etc. I said TWO INCHES; TWO INCHES. A USPS Medium Flat Rate box is TOO SMALL -- DO NOT use a Medium Flat Rate for ANY radio! It looks like the drawing on the left, and MOST arrive damaged. DON'T DO IT, you need TWO INCHES!
Use plenty of packing. Whether peanuts, bubble-wrap, paper, or other material, pack it densely enough so the radio does not move when you shake the box. It should feel like a solid brick. If it's a heavy radio, pack it even more densely.
Double-boxing: not necessary, but if you do, pack the INNER BOX as above. We've seen damage with double- or even triple-boxing, because the inner box was improperly packed. The goal is to keep the radio AWAY from the cardboard, not to use more cardboard.
Tape -- Please, don't go crazy with the tape! Tape does one thing -- it holds the packing in place until you close the box. Using 47 rolls of it does nothing but waste tape, and make it harder to unpack -- we charge by the hour . . .
Occasionally, someone goes to great lengths to make a wooden crate for the radio. It might protect it from a nuclear blast, but not from shock. Not a good idea; damage can occur INSIDE the set from shock. Please, do it the conventional way -- it's much easier, and better!
A "Fragile" sticker doesn't hurt, but machines don't read. A sticker is no excuse for that drawing on the left.
Avoid putting the instruction page top-center, where it gets sliced in half when the box is opened . . .
These people ignored the instructions:
The T-Bird on the left needed a tuning shaft made at a machine shop ($50). The other two were total losses.
Our shipping address is:
4411 Bee Ridge Road PMB #618
Sarasota, Florida 34233