The best way to avoid delays is to follow instructions! Really!
First: we need information! CLICK HERE for a form you can print and use. Easy enough; if for whatever reason you want to make your own note, here's what we need:
Name, Address, Phone: Self-explanatory if you want your radio back. Phone number in case we have a question.
Why you sent the radio: "Do your stuff" doesn't tell us much. Conversion? Options? Still 6 volts or 12? Write it down and there's no question.
Form of payment: We need a check, or credit information, up front. The sooner you provide this, the sooner we can start on your radio.
You can put your credit information on the form, or you can call us. Please don't say "call us when you get it." Do you realize how long it takes to call 25-30 such customers, most of which have answering machines?
Providing this information is key to fast turnaround. Radios with missing information are set aside until we have what we need to continue.
Second: use common sense when packing the radio! Your valuable radio will be dropped, kicked, tossed, and bounced around, and will no doubt land on the concrete floor. Bet on it! Follow a few simple instructions and you'll be just fine. UPS has detailed instructions for how to pack for shipping. So do the other carriers. The following is the "Short" version:
Protection from shock. The goal is simple: don't let the radio smack the wall of the box! Two steps: choose a sturdy corrugated cardboard box that's big enough to provide AT LEAST TWO INCHES of space on every side. TWO INCHES, TWO INCHES, TWO INCHES. We're really tired of receiving Medium Flat Rate boxes (Flattened Radio box) with two holes gouged into the side and both shafts smashed. Remember, TWO INCHES on EVERY side -- top, bottom, front, back, etc.
The second important step: use plenty of packing. Whether peanuts, bubble-wrap, paper, or other material, pack it densely enough so the radio does not move when you shake the box. It should feel like a solid brick. If it's a heavy radio, pack it even more densely.
Double-boxing: not necessary, but beneficial IF the INNER BOX is properly packed. We've received triple-and even quadruple-boxed sets arrive damaged, because the innermost box was too small with little or no packing! Remember, the goal is to keep the set from smacking the cardboard, so what good is more cardboard?
A "Fragile" sticker doesn't hurt, but remember that trucks and conveyors can't read. "Fragile" markings won't compensate for improper packing.
Tape -- please don't use 47 rolls of it on your packing! All tape does is hold things together until you close the box -- then it does nothing except make it impossible to remove. Please don't stick tape or labels to the radio -- it creates extra work scraping off the goo.
Avoid putting the instruction page top-center, where it gets sliced in half when the box is opened . . .
These people ignored the instructions:
The T-Bird on the left needed a tuning shaft made at a machine shop ($50). The other two were total losses.
Our shipping address is:
4411 Bee Ridge Road PMB #618
Sarasota, Florida 34233